Artificial Intelligence

Despite the surge in e-commerce sales over brick and mortar storefronts, people still crave connections, which is likely one of the reasons that artificial intelligence in all its forms is so popular.

AI in website design can take many shapes, but some popular examples include machine learning, personalization, and chatbots. Machine learning and personalization are cut from the same cloth to a degree and ingratiate a feeling of "being special" with users that, in turn, fosters brand loyalty.

Chatbots influence user experience much more directly, though. While they provide an engaging element, the biggest draw to incorporating chatbots into your website design relates to customer service. Users can ask questions and receive answers in real-time -- which is easy to visualize -- and acquire information quickly.